Industries
Subscribe to RSS Feed-
30 Dec 2014  |  Latin America  |  Market Research
Strategic Analysis of the Brazilian Companies Investments in ICT
A Deep Analysis of Current and Future Investments in Brazil Regarding IT and Telecom Trends
Frost & Sullivan surveyed 313 Brazilian companies in order to understand their current and future ICT investments, drivers, restraints, and their perceptions about trends such as cloud computing and Big Data analytics.
$7,500.00
Special Price $5,625.00 save 25 %
-
16 Dec 2014  |  Latin America  |  Market Research
Update on the Contact Center Outsourcing Markets in Latin America, 2014
Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region
The contact center outsourcing services market in Latin America is expected to attain growth through the end of 2014, driven by a strong performance from regions such as Colombia, Mexico, Central America & the Caribbean, and Peru. While domestic business in the region is predicted to grow at a moderate rate, the offshore services provided from Lati...
$1,500.00
Special Price $1,125.00 save 25 %
-
27 Oct 2014  |  Latin America  |  Market Research
Hot TopicRetail IT Trends in Brazil
How Technology Impacts the Retail Sector in the Customer Era
In this Hot Topic, Frost & Sullivan identifies key areas across the retail sector where the benefits of technology are most acutely felt. It analyzes the key drivers and restraints for technology adoption by retailers and identifies major IT trends in the sector in Brazil, such as online commerce, social networks, RFID, analytics and omni channel i...
$1,500.00
Special Price $1,125.00 save 25 %
-
03 Oct 2014  |  Latin America  |  Market Research
Analysis of the Latin American Managed Security Services Market
Trends and threats will drive the Latin American market
As new trends and technologies are being implemented and utilized by Latin American companies, new and complex vulnerabilities are becoming a reality. As such, MSS services are becoming increasingly important. Although budget for security is still a problem, as most companies are not able to gauge the return on investment (ROI) that investing in se...
$6,950.00
Special Price $5,212.50 save 25 %
-
25 Sep 2014  |  Latin America  |  Market Research
Analysis of the Latin American Information Technology (IT) Infrastructure Outsourcing Services Market
Maturity of the Latin American Market Drives New Investments in Outsourcing
The IT infrastructure outsourcing market in Latin America is becoming more mature. Companies are understanding the benefits of outsourcing, and focusing instead on the core business, reducing costs, thus, following the strategy to turn capital expenditure (CAPEX) into operational expenditure (OPEX), instead of investing money in expanding capacity,...
$6,950.00
Special Price $5,212.50 save 25 %
-
10 Sep 2014  |  Latin America  |  Market Research
The Embedded Classroom: IT Trends in the Brazilian Education Sector
New Tech-based Business Models Transform Teaching and Learning
The Brazilian education sector is in the global spotlight, capturing the attention of foreign and local investors as well as companies within the sector, and, in turn, driving intense merger and acquisition (M&A) and investment activity. In this hot topic, Frost & Sullivan identifies key areas where the benefits of technology in education are most ...
$1,500.00
Special Price $1,125.00 save 25 %
-
20 Aug 2014  |  Latin America  |  Market Research
Virtual Agents in the Latin American Market
Companies Win 3 WaysOperational Costs Drop, Productivity Rises, and Customer Interaction Improves
The development of new, diverse channels such as the interactive voice response (IVR), social media, chat, and short message service (SMS) has driven customers to demand more qualified, personalized services, which has led to a greater adoption of virtual agent (VA) applications. Furthermore, specifically in Brazil, the increase in purchase power h...
$1,500.00
Special Price $1,125.00 save 25 %
-
19 Aug 2014  |  Latin America  |  Market Research
Work at Home Agents (WAHA) in the Latin American Market
Increased Productivity and Cost Reduction Attract Companies to this Growing Trend
Remote work has not yet been largely adopted in Latin America, especially due to the lack of specific legislation regarding this work modality and its use of information and communication technologies (ICTs). However, important companies in the region from different industry verticals have implemented the home-office model, partially or full-time, ...
$1,500.00
Special Price $1,125.00 save 25 %
-
16 Jul 2014  |  Latin America  |  Market Research
Colombia and Peru Contact Center Outsourcing Services Markets 2014
Competitive Pressure Increases as More Competitors Enter the Markets
The contact center outsourcing services market in Colombia exhibited high revenue growth in 2013, again the fastest-growing marketplace in Latin America. This performance was driven by both domestic and the offshoring businesses, but the latter experienced the higher growth rate. The Peruvian market also experienced high growth this year, although ...
$3,950.00
Special Price $2,962.50 save 25 %
-
03 Jul 2014  |  Latin America  |  Market Research
Latin American Contact Center Systems Market 2014
Companies are Shifting their Focus to Cloud-based Contact Center Solutions
Important companies have started to make significant investments in hosted and cloud contact center solutions. Other companies, however, have not yet witnessed the adoption of this new technology in the region, and continue to use on-premises solutions. This study covers the Latin American contact center systems market (Mexico, Brazil, Central Amer...
$6,950.00
Special Price $5,212.50 save 25 %