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Industries Market Research Reports
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27 Oct 2022 | Asia Pacific | Market Research
Asia-Pacific Customer Experience Outsourcing Services, Growth Forecast to 2028
The Future Growth Potential of Customer Experience Outsourcing Services is Driven by the Need for Digital Competency and Rightshoring Capabilities
This study provides forecasts for the customer service (CX) outsourcing market in the Asia-Pacific for 2023 to 2028. Improving CX has been a consistent priority for organizations across the board for the last few years, with decision-makers realizing that providing a superior CX is a must for any company that wants to stay relevant. This is bringin...
$15,000.00 -
28 Oct 2014 | Asia Pacific | Market Research
Asia-Pacific Contact Center Applications Market, 2013
The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused
This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response, Outbound, Call Monitoring, Workforce Management (WFM), Speech Technology, and Multimedia applicatio...
$25,000.00 -
15 Oct 2013 | Asia Pacific | Market Research
Analysis of the Asia-Pacific Hosted Contact Center Market
Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers
This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting is provided for Asia Pacific in terms of both seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, profiles of key hosted vendors an...
$20,000.00 -
25 Jul 2013 | Asia Pacific | Market Research
Asia-Pacific Contact Center Applications Market, 2012
Growth Stumbles as Global Economic Uncertainty Prevails
This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adopt...
$25,000.00 -
11 Jun 2013 | Asia Pacific | Market Research
Contact Center Analytics in Asia-Pacific
Analytics Empowers Contact Centers' Transformation
This market insight discusses the various subsectors of contact center analytics: performance analytics, speech analytics, enterprise analytics, and customer interaction analytics. It explores some of the main use cases of contact center analytics and the business benefits that can be derived from them. Adoption trends and vendor approaches across ...
$1,500.00 -
11 Apr 2013 | Asia Pacific | Market Research
Assessment of the Asia-Pacific Contact Center Market, 2012
Upswing in the Domestic Markets Propels Next Phase of Growth
The Asia-Pacific region continues to be in the forefront of growth markets for contact center services globally. This study is an assessment of the contact center market across 13 countries in six APAC sub-regions under Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It provides market sizing and forecasting in terms...
$20,000.00 -
31 Jan 2013 | Asia Pacific | Market Research
Social Media as a Contact Channel in Asia-Pacific
Social Media in Customer Service in Asia-Pacific
Social media is rapidly emerging as the next big frontier for customer engagement and interaction. Millions of customer interactions take place everyday on social media sites such as Facebook, Twitter, and YouTube, besides other customer support forums and online communities. Therefore, it has become imperative for companies to possess a sound soci...
$1,500.00
