Industries Market Research Reports
Subscribe to RSS Feed-
23 Mar 2023  |  North America  |  Market Research
Conversational AI is Now the Heart of Customer Experience
Consumer Demand for Self service Options and Employee Need for More Engaged Experiences Drive Contact Centers’ Technology Adoption
Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing capabilities across the contact center spectrum: from agent hiring and training, resource forecasting, and quality and performance management to process automation, workforce optimization, and custom...
$2,450.00
Special Price $2,205.00 save 10 %
-
22 Dec 2015  |  North America  |  Market Research
North American Contact Center Outsourcing Market
Digital Transformation Drives Vendor Consolidation
This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. The North American market revenue represents outsourced revenues associated with customer interactions that originated in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, au...
$6,000.00
Special Price $4,500.00 save 25 %
-
25 Sep 2015  |  North America  |  Market Research
Enterprise Data Storage Market Insights
Future Technologies and Trends Will Drive Market Growth
This market insight identifies and discusses the current state of the enterprise data storage market. It highlights the major trends that characterize the market at present as well as the future technological trends that are expected to influence it. It identifies the effects of these trends on data centers globally. The study also analyzes the bus...
$2,450.00
Special Price $1,837.50 save 25 %
-
23 Sep 2015  |  North America  |  Market Research
2015 North America BPO Mergers & Acquisitions Update
Contact Center Outsourcing Growth at Warp Speed
The North American Customer Care Outsourcing market is going through monumental changes that impact service delivery models, locations of delivery centers, and market strategies. BPO service providers in the customer care, support and sales arena, are rapidly expanding their presence around the globe to tap into new clients, acquire expanded langua...
$1,500.00
Special Price $1,125.00 save 25 %
-
18 Sep 2015  |  North America  |  Market Research
Nearshore is All Grown Up
Hot BPO Delivery Locations
Frost & Sullivan believes that there is an increased acceptance and trust in utilizing nearshore outsourcing locations for customer care. Service providers claim that companies can reduce their operating expenses by 30-40% by considering nearshore delivery options. Popular site locations for the North American call volumes include Central America, ...
$1,500.00
Special Price $1,125.00 save 25 %
-
14 Sep 2015  |  North America  |  Market Research
North America Hosted/Cloud Contact Center Market
Strong Performers Differentiate in a Highly Fragmented Market
This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The market segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The st...
$4,950.00
Special Price $3,712.50 save 25 %
-
03 Sep 2015  |  North America  |  Market Research
BPO Enabling Technology Part II
Radically Transforming Client Relationships
This Market Insight is Part II of Frost & Sullivans series on the topic of technology- enabled Business Process Outsourcing (BPO). The studys emphasis is on customer care outsourcing for service, sales and technical support in North America.Consumer behavior is changing at a frenzied pace, and BPO service providers are re-tooling operational proc...
$1,500.00
Special Price $1,125.00 save 25 %
-
26 Aug 2015  |  North America  |  Market Research
2015 Europe Contact Center Outsourcing Buyers Guide
Negotiating a Changing Landscape
This research study provides analyst commentary on the most important market forces affecting outsourcing trends in Europe for 2015 . This extensive Market Insight will provide enterprise organizations with a fundamental assessment of North American outsourcing providers and their capabilities in a single report. The study includes a profile of 23 ...
$10,000.00
Special Price $7,500.00 save 25 %
-
13 Aug 2015  |  North America  |  Market Research
North America Contact Center Systems Market
Analytics the Only Bright Spot in a Declining On-Premises Market
This market analysis research provides market sizing and forecasts for premises-based contact center systems in North America. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segmen...
$4,950.00
Special Price $3,712.50 save 25 %
-
12 Aug 2015  |  North America  |  Market Research
Enhancing Customer Relationship Management (CRM) for Small Midsized Businesses (SMB)
Smart CRM Strategies, Tactics, and Solutions for SMB Growth
Small midsized businesses (SMBs) become successful by addressing customers needs. Customer relationship management (CRM) software has become critical to SMBs by automating their ability to identify profitable sales opportunities and to develop customer loyalty and lifetime value, including social media referrals. But there are business, economic, ...
$1,500.00
Special Price $1,125.00 save 25 %