Industries Market Research Reports
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12 Nov 2019  |  Asia Pacific  |  Customer Research
End User Priorities in Digital Transformation, Asia-Pacific, 2019
Gain an Understanding of Top Corporate Objectives & Critical Success Factors
The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Asia-Pacific, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Custom...
$4,950.00 -
15 Dec 2017  |  Europe  |  Megatrends
Urban Logistics Opportunities—Last-Mile Innovation
New Business Models are Unbundling the Urban Logistics Value Chain
The Logistics market is undergoing a major shift, with innovative solutions transforming the way goods and parcels are delivered. The industry is witnessing an influx of tech-savvy start-up firms that are introducing new, unique, value-added services, which are disrupting the overall supply chain ecosystem. The rise of start-up firms within the l...
$6,000.00 -
14 Mar 2017  |  Asia Pacific  |  Megatrends
Future of ASEAN, Forecast to 2025
Potential Contribution of the Integration of 10 SEA Nations to Regional Growth and New Opportunities across Sectors
ASEAN’s GDP is forecast to increase from $2.4 Trillion in 2015 to $5.2 Trillion in 2025, largely due to the ongoing implementation of the AEC. This study examines the potential contributions of this integration to regional growth by analysing the impact of various Mega Trends and expanding on the predictions for each sector. It also analyses the ...
$4,950.00 -
12 Sep 2014  |  Europe  |  Customer Research
2014 European Consumer Perceptions toward Infotainment and Telematics
Willingness to Pay for Infotainment and Telematics
The overall objective of this research service was to understand European customers desirability and willingness to pay for advanced telematics and infotainment features. Telematics and infotainment features have a limited influence in the overall vehicle purchase decision. The perceived safety of the vehicle ranks high in markets such as Russia, ...
$20,000.00 -
26 Jun 2014  |  Europe  |  Customer Research
Enterprise Priorities in Europe
Multichannel Customer Contact
The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...
$12,500.00 -
23 Jun 2014  |  Europe  |  Customer Research
Enterprise Priorities in Europe
Contact Center Outsourcing
The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...
$12,500.00 -
23 Jun 2014  |  Europe  |  Customer Research
Enterprise Priorities in Europe
Cloud Contact Center Solutions
The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...
$12,500.00 -
23 Jun 2014  |  Europe  |  Customer Research
Enterprise Priorities in Europe
Agent Performance Optimization
The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...
$12,500.00 -
25 Apr 2014  |  Europe  |  Megatrends
Strategic Assessment of European Corporate Carsharing Market
Nearly 85,000 Vehicles in Corporate Carsharing Fleets by 2020
This research service defines and quantifies the market for the growing corporate preference towards corporate carsharing—placing a dedicated fleet of vehicles on company premises for shared use amongst the company’s employees. This allows remote booking, keyless access to vehicles, and increased usage for business and private trips, which are ...
$4,950.00 -
27 Mar 2014  |  Asia Pacific  |  Megatrends
New Mega Trends in Indonesia
Macro-to-micro Implications of Mega Trends on Business, Society, and Personal Lives
The research service sets the stage for visionary thinking by identifying and analyzing various Mega Trends in Indonesia that will impact and shape the country’s economy, society, and culture. For the purpose of this study, Mega Trends are categorized as urbanization, society, economy, technology, infrastructure, business, health and wellness, an...
$4,950.00