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14 Dec 2022  |  Asia Pacific  |  Customer Research
Voice of the Customer: Health Wellness and Wellbeing Services in Cars, China
Survey to Assess the Interest and Potential for Health, Wellness, and Wellbeing Features in the Chinese Passenger Vehicle Market
Despite disrupting sales and profitability in many markets, the pandemic has ignited minds to build a safer and convenient environment. The connected automotive industry is making the best of the situation through trending use cases that build the new normal across consumer segments. Adapting to the new form of travel, Frost and Sullivan's ‘Voice...
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12 Dec 2022  |  Asia Pacific  |  Economic and Databases
Global Supply Chain Reorientation and ASEAN Manufacturing Prospects, 2030
Targeted Geographic Expansion Strategies Power Dynamic Growth Opportunities
The COVID-19 pandemic, the Russo-Ukrainian war, and the Suez Canal crisis have exacerbated existing vulnerabilities in the global supply chain originating from US-China trade tensions, necessitating the building of a more robust and resilient supply chain. While global firms are altering their investment decisions to cushion the blow, the digital p...
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07 Dec 2022  |  Asia Pacific  |  Customer Research
Australia Customer Perspectives on Digital Transformation & Customer Experience, 2022
Australian Organizations Measure the Success of their Digital Transformation Strategy Through Customer-focused Metrics
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...
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27 Apr 2022  |  Asia Pacific  |  Market Outlook
ASEAN Automotive Outlook, 2022
Transformative Mega Trends Accelerate the Production and Sales of Hybrid and Electric Powertrain Solutions in ASEAN
This research service evaluates the Association of Southeast Asian Nations (ASEAN) automotive market, focusing on key countries, including Indonesia, Malaysia, the Philippines, Thailand, and Vietnam. This study discusses passenger vehicles and pickup trucks (pickups). Pickups are the most common and popular commercial vehicles used daily in diff...
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18 Apr 2022  |  Asia Pacific  |  Market Outlook
China Automotive Growth Outlook, 2022
Higher Market Competitiveness will be Achieved by Strengthening the Transformation of Electrification, Connectivity, and Autonomous Driving
This study assesses the automotive market in China, with a focus on the passenger vehicle market segment. Within this, electric vehicles, as well as charging and battery swap, will be discussed further. China’s automotive market has grown rapidly, particularly after the 2008 Beijing Olympics. The unit shipment of China’s passenger vehicle ma...
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22 Feb 2022  |  Asia Pacific  |  Market Outlook
Asia-Pacific Power and Energy Outlook, 2022
The Net-Zero Energy Transition, Innovative Business Models, and Diversification Create New Growth Opportunities for both Traditional and Non-Traditional Participants
After a challenging 2020, 2021 was a defining year for the energy industry in many ways. The world witnessed rising concerns about climate change and the need for sustainable solutions and processes. Following the latest COP summit, more than 100 countries pledged their commitment to net-zero emissions by 2050. In Asia-Pacific, Japan, Australia, an...
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31 Aug 2021  |  Asia Pacific  |  Customer Research
Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific
Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth
This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employe...
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27 Aug 2021  |  Asia Pacific  |  Market Outlook
ASEAN Automotive Outlook, 2021
Competitive Intensity is Concentrated in Low-cost Green Cars and Electric Vehicles; Political Stability will Affect the Automotive
In 2020, due to the COVID-19 pandemic, the Association of South East Asian Nations (ASEAN) automotive market experienced a significant sales decline of 28.5%, from a total sales of 3.5 million units in 2019 to 2.5 million units in 2020. Passenger Vehicles (PVs) constituted 63.9% of the market and Commercial Vehicles (CV) accounted for 36.1%. Of the...
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17 Aug 2021  |  Asia Pacific  |  Market Outlook
Thailand Automotive Outlook, 2021
Thailand Accounted for the Highest Automotive Sales in ASEAN in 2020. Chinese OEMs are Focused on Geographic Expansion and Competitive Intensity in the Country
Thailands TIV dropped by 21.4% in 2020 when compared to 2019. Sales is projected to increase by 8.7% (YoY growth rate) in 2021 to 861,000 units. The commercial vehicle (CV) segment continues to dominate with a 56.6% share, and it is projected to reach 57.3% in 2021, driven by government stimulus measures in response to the pandemic. Diesel powertra...
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31 May 2021  |  Asia Pacific  |  Customer Research
Indonesian Banking Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...
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