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31 Aug 2021  |  Asia Pacific  |  Customer Research
Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific
Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth
This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employe...
$4,950.00 -
27 Aug 2021  |  Asia Pacific  |  Market Outlook
ASEAN Automotive Outlook, 2021
Competitive Intensity is Concentrated in Low-cost Green Cars and Electric Vehicles; Political Stability will Affect the Automotive
In 2020, due to the COVID-19 pandemic, the Association of South East Asian Nations (ASEAN) automotive market experienced a significant sales decline of 28.5%, from a total sales of 3.5 million units in 2019 to 2.5 million units in 2020. Passenger Vehicles (PVs) constituted 63.9% of the market and Commercial Vehicles (CV) accounted for 36.1%. Of the...
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17 Aug 2021  |  Asia Pacific  |  Market Outlook
Thailand Automotive Outlook, 2021
Thailand Accounted for the Highest Automotive Sales in ASEAN in 2020. Chinese OEMs are Focused on Geographic Expansion and Competitive Intensity in the Country
Thailands TIV dropped by 21.4% in 2020 when compared to 2019. Sales is projected to increase by 8.7% (YoY growth rate) in 2021 to 861,000 units. The commercial vehicle (CV) segment continues to dominate with a 56.6% share, and it is projected to reach 57.3% in 2021, driven by government stimulus measures in response to the pandemic. Diesel powertra...
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31 May 2021  |  Asia Pacific  |  Customer Research
Indonesian Banking Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...
$4,950.00 -
28 May 2021  |  Asia Pacific  |  Customer Research
Indonesian Telecommunications Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...
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11 May 2021  |  Latin America  |  Customer Research
Latin-America Cloud User Survey, 2020
Strong Support, Simpler Processes, and Cloud Evangelism will Be Crucial for Successful Cloud Adoption and Implementation Post-Pandemic
Latin American businesses continue to pursue the digital transformation they began several years ago, with a growing percentage of companies adopting new technologies and moving data and applications from on-premises data centers to the cloud. In fact, 2020 represented a tipping point for IT investments in the region, with companies splitting their...
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07 May 2021  |  Asia Pacific  |  Customer Research
Customer Experience Management Study—Malaysian Banking Sector 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...
$4,950.00 -
19 Dec 2017  |  Asia Pacific  |  Market Outlook
Digital Transformation of Critical Communications for Public Safety in Australia, Forecast to 2022
Move towards LTE and the Leverage of 5G and IoT to Drive the Digital Transition
Meeting the interoperability and technological needs of first responders, the securitisation of data and network, the emergence of digital trends (5G, IoT, cloud, big data), meeting public expectations and heightened public safety issues (natural disasters and catastrophic incidents) are driving growth in critical communication solutions expenditur...
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24 Apr 2017  |  Latin America  |  Market Outlook
Latin American Telecom Services Industry Outlook, 2017
Technologies such as Big Data, SDN and NFV, Augmented Reality, and Carrier Ethernet over WAN Gain Ground while New Business Models Foster Digital Tran
The Latin American telecommunications market is experiencing increasing concentration as telcos struggle with dwindling revenues from traditional services and face the challenge of developing new business models and services that will add value for customers and enterprises from different verticals. This study provides a 2017 outlook for the Latin...
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22 Mar 2017  |  Asia Pacific  |  Market Outlook
Outlook of Select ASEAN Automotive Markets, Forecast to 2017
Sales Will Reach 3.25 Million Units in 2017, with Preference towards Crossover and Entry-level Vehicles
This study aims to provide a detailed overview and analysis of the trends in the Association of Southeast Asian Nations (ASEAN) automotive market, with a focus on trends in the 3 key markets of Malaysia, Indonesia, and Thailand. Research Scope • This ASEAN automotive outlook includes key market trends in 2017 • The Malaysian, Indonesian, and T...
$4,950.00