Industries Market Research Reports

31 Aug 2021  |  Asia Pacific  |  Customer Research

Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific

Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth

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This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employe...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Korea is one of the world’s biggest innovators in terms of research and development, patent activity, number of high-tech companies, value-added manufacturing, and researcher density per million of population. Korea’s remarkable economic rise over the past decade can be attributed to the high amount of innovation and the rapid technology develo...

14 Mar 2017  |  Asia Pacific  |  Megatrends

Future of ASEAN, Forecast to 2025

Potential Contribution of the Integration of 10 SEA Nations to Regional Growth and New Opportunities across Sectors

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ASEAN’s GDP is forecast to increase from $2.4 Trillion in 2015 to $5.2 Trillion in 2025, largely due to the ongoing implementation of the AEC. This study examines the potential contributions of this integration to regional growth by analysing the impact of various Mega Trends and expanding on the predictions for each sector. It also analyses the ...

10 Dec 2015  |  Asia Pacific  |  Megatrends

Top 10 Smart Cities of Asia-Pacific by 2025

An Overview of the smart city landscape

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Asia-Pacific is a frontier of growth, development, and activity having quickly embraced disruptive trends in its journey to grow. This ecosystem depicts an eclectic mix of cities. This research service explores the dynamics, plans, and trends in the developments of smart cities in the Asia-Pacific region. It explores how governments, companies, and...

30 Sep 2015  |  South Asia, Middle East & North Africa  |  Megatrends

Smart Cities of India

Strategic Analysis of Smart City Market Opportunity in India

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This study explores the Indian Government's $7.3 billion Smart City mission aimed at applying smart solutions to improve infrastructure and service delivery in Indian cities. It covers various aspects of the Internet of Things (IoT), including how it will be put to work to create smart energy, smart transportation, smart infrastructure and smart bu...

This study provides a benchmarking analysis for Indian logistics service providers (LSP) across 6 key industries using key performance criteria. The study provides a comprehensive analysis of logistics outsourcing trends, use of organized 3PL service providers, and LSP performance ratings for important selection criteria based on end-user reviews. ...