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  1. 21 Dec 2022  |  North America  |  Customer Research

    Evaluating Perceptions and the Use of Immersive Technologies and the Metaverse

    Highlights from the 2022 Frost & Sullivan Global IT Decision Makers Survey

    Frost & Sullivan conducts an annual survey of IT and business decision-makers regarding their views of different technologies, such as the internet of things, artificial intelligence, and the cloud. Frost & Sullivan’s 2022 IT Decision Makers Survey included a new section to understand the perception and use of immersive technologies and the metav...

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  2. 20 Dec 2022  |  North America  |  Customer Research

    Empowering Frontline Workers to Drive Business Transformation

    UC Buyers’ Perspective on Equipping Frontline Workers with Digital Communications and Collaboration Tools

    Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately two and a half billion non-desk/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks. There is no perfect definition of frontline workers. Generally, ...

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  3. 14 Dec 2022  |  Asia Pacific  |  Customer Research

    Voice of the Customer: Health Wellness and Wellbeing Services in Cars, China

    Survey to Assess the Interest and Potential for Health, Wellness, and Wellbeing Features in the Chinese Passenger Vehicle Market

    Despite disrupting sales and profitability in many markets, the pandemic has ignited minds to build a safer and convenient environment. The connected automotive industry is making the best of the situation through trending use cases that build the new normal across consumer segments. Adapting to the new form of travel, Frost and Sullivan's ‘Voice...

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  4. 07 Dec 2022  |  Asia Pacific  |  Customer Research

    Australia Customer Perspectives on Digital Transformation & Customer Experience, 2022

    Australian Organizations Measure the Success of their Digital Transformation Strategy Through Customer-focused Metrics

    When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...

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  5. 01 Dec 2022  |  North America  |  Customer Research

    United States Automotive Technicians’ Choice Survey, 2021

    Competitive Intensity to Become the Second-most Preferred Auto Tool Brand is Expected to Increase as Snap-on Remains the Segment Leader

    The study covers the following key tool categories: • Power tool • Hand tool • Handheld diagnostic tool • Pneumatic or air tool Qualitative areas covered as part of this research include the following: • Quality: Relates to original equipment (OE) fit, form, and function; the closer something matches the original part, the higher...

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  6. 24 Nov 2022  |  North America  |  Customer Research

    Voice of Customer— Health Wellness and Wellbeing Services in Cars, US

    Survey to Assess the Interest and Potential for Health, Wellness, and Wellbeing Features in the US Passenger Vehicle Market

    Despite disrupting sales and profitability in many markets, the pandemic has ignited minds to build a safer and convenient environment. The connected automotive industry is making the best of the situation through trending use cases that build the new normal across consumer segments. Adapting to the new form of travel, Frost and Sullivan's 'Cars as...

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    Special Price $4,207.50 save 15 %

  7. 01 Sep 2022  |  North America  |  Customer Research

    Re-imagining the Retail Customer Experience, 2022

    Growth Opportunities Reshaping the North American Retail Market

    The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...

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  8. 03 Aug 2022  |  North America  |  Customer Research

    US SD-WAN Enterprise Survey: Adoption Trends by Business Size

    SD-WAN Forms the Foundation to Digital Transformation Initiatives

    In this report, Frost & Sullivan provides a detailed analysis of the 2021 US SD-WAN survey conducted among different business sizes on their preferences for SD-WAN. The survey respondents are C-suite and IT/network decision-makers among different business sizes, including small businesses (250 to 499 employees), mid-size businesses (500 to 999 empl...

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  9. 29 Jun 2022  |  North America  |  Customer Research

    Digital CX Investments Driven by the Quadruple Aim in Healthcare, Global, 2022

    Employee Experience (EX) Becomes a Top Business Priority

    The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

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  10. 15 Jun 2022  |  North America  |  Customer Research

    Future of Hybrid Work—Investment Priorities for the Workplace and Video Conferencing

    IT Decision Makers Reveal Investment Plans For 2022 and Beyond

    The workplace is being rewired and the opportunity is immense. The last two years have revealed that employees can be equally, if not more, productive working from home. This has led to permanent shifts in the relevance of the physical office and the role of remote work in the workplace. The next phase of re-imagining hybrid work is, however, not ...

    $4,950.00

    Special Price $4,207.50 save 15 %