IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 16 Apr 2021  |  North America  |  Market Research

    Post-Pandemic Digital Transformation Creates Opportunities in Data Use and Management

    Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

    The first half of 2020 challenged businesses operationally, hindering many digital transformation initiatives and creating urgent business priorities that centered on productivity, efficiency, and the customer experience in the new environment that the COVID-19 pandemic brought about. To meet these goals, businesses are increasingly relying on data...

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  2. 15 Apr 2021  |  North America  |  Market Research

    IoT Start-Up Tracker—Digital Agriculture

    Need for Increased Productivity and Resource Optimization Creates New Growth Opportunities

    The digital agriculture industry is increasingly focused on improving productivity and driving sustainability through radical innovation and digital transformation. Frost & Sullivan's Start-Up Tracker is a resource to help the ecosystem participants identify solution providers with offerings that match industry challenges. The Start-Up Tracker p...

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  3. 07 Apr 2021  |  North America  |  Market Research

    COVID-19 Pandemic Accelerates Investment in the Global IT/Consumer Electronics eCommerce Market

    Remote Work and Distance Learning Mandates Drive B2B and B2C Technology Strategy

    This research study examines the global electronic commerce (eCommerce) market with a focus on North America and the information technology (IT) and consumer electronics verticals. The report delves into the macro-economic factors affecting the global retail eCommerce market, its growth during the course of the COVID-19 pandemic, as well as the dri...

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  4. 07 Jan 2021  |  North America  |  Market Research

    North American Mobile Situational Awareness Market is Accelerating Out of Early Adopter Stage

    Heightened First-Responder Safety and Effectiveness, Coupled with Affordable Subscription Pricing, Create New Growth Opportunities

    This study examines the North American mobile situational awareness market. For the purposes of this study, mobile situational awareness offerings are defined as software solutions that put near real-time information about critical field situations at the disposal of emergency first responder teams via their mobile devices. This information usually...

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  5. 19 Dec 2017  |  North America  |  Market Research

    North American Mobilized Sales Force Automation Market, Forecast to 2021

    Optimizing Selling Processes and Creating Growth Opportunities

    This study examines the evolving mobile sales force automation (SFA) market in North America. Mobile SFA applications are software solutions that extend sales force automation capabilities to a sales professional's smartphone, tablet, and/or wearable. Capabilities can range from basic account, opportunity, and contact management to also encompass ...

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  6. 19 Dec 2017  |  North America  |  Market Research

    Vertical Market Spotlight—IoT in the US Manufacturing Industry, an End-User Perspective

    Emerging Growth Opportunities for IoT Service Providers Focusing on Asset Management and Supply Chain Solutions

    In the overall Internet of Things (IoT) market, industrial applications have gained the most traction, as traditional systems are in need of automation to collect data and prevent downtime in systems. In the manufacturing sector, applications such as asset monitoring and supply chain or logistics are being implemented globally, as manufacturers see...

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  7. 14 Dec 2017  |  North America  |  Strategic Forecasting

    Everyone Wants “Real-time Analytic Insights” - But Which Architecture Will Get You There?

    The lack of consensus with regard to real-time analytics technologies is creating a barrier to entry for those who wish to deploy it. This report is designed to be meaningful and useful for anyone engaged in exploring, selecting, specifying, deploying, and managing solutions to provide organizations with real-time analytic insights. The report di...

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  8. Artificial intelligence (AI)—especially machine learning technologies as applied to advanced analytics—provides a way to transcend the limitations of human analysis, and evolve from a data-centric IT to an information-centric IT. AI provides the capabilities to deliver a true intelligence technology: one that, once trained, requires no human in...

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  9. 22 Nov 2017  |  North America  |  Market Research

    Next Generation Tablet Market, Forecast to 2023

    2-in-1's Continue to Canibalize the High-End Tablet Market While Low-End Tablets See Growth

    Tablets are a mobile device category which support advanced computing capabilities on a larger (7"+) screen, but do not have traditional integrated voice functionality. 'Next Generation' tablets run advanced operating system software that provides a standardized platform for application development and 'connected' content consumption. While the ...

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  10. 20 Nov 2017  |  North America  |  Market Research

    Internet of Things (IoT) Solutions for the US Manufacturing Sector, Forecast to 2023

    Opportunities from Facilities to Supply Chain Management and Post-implementation System Support across Discrete and Process Industries

    The US manufacturing sector continues to face a challenging operating environment due to consistent competitive pressures from both domestic and offshore sources, volatility in labor and material costs, and changing environmental regulations. An increasing number of manufacturing organizations are turning to advanced operational technology (OT) as ...

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