IT Services and Applications Market Research Reports

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 19 Dec 2017  |  North America  |  Market Research

    Vertical Market Spotlight—IoT in the US Manufacturing Industry, an End-User Perspective

    Emerging Growth Opportunities for IoT Service Providers Focusing on Asset Management and Supply Chain Solutions

    In the overall Internet of Things (IoT) market, industrial applications have gained the most traction, as traditional systems are in need of automation to collect data and prevent downtime in systems. In the manufacturing sector, applications such as asset monitoring and supply chain or logistics are being implemented globally, as manufacturers see...

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  2. 06 Dec 2017  |  Africa  |  Market Research

    South African BPO Market, 2017

    A Global Perspective on What Companies Need to Know to Survive in a Digital World

    Digital transformation is a journey, but one that companies need to embark on if they are to survive not just the onslaught of traditional competition, but new market entrants. It is also a necessary component in keeping pace with the rapidly changing consumer base. South Africa’s customer service delivery is predominantly dominated by the BPO ma...

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  3. 05 Dec 2017  |  Africa  |  Market Research

    South Africa ICT Enterprise Spend in Oil and Gas Sector, Forecast to 2019

    Emerging Trends such as ERP Software, Cloud Technology and Enterprise Collaboration Software Will Shape the Oil and Gas Sector by 2019

    The focus of this research service is to understand the key areas of IT spend within the oil and gas sector in South Africa with the objective of highlighting key areas of opportunities for the IT Service providers. The objective is to provide an overview of South Africa’s Macro- environment and its impact on the oil and gas industry; provide ins...

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  4. 29 Nov 2017  |  Africa  |  Market Research

    African Artificial Intelligence (AI) Market, 2016

    Chatbots Central to Developing an Intelligently Automated Service Delivery Model

    This study provides an analysis of the African Artificial Intelligence (AI) market. The stakeholder scope includes international technology corporations and African start-ups; technology scope includes computer vision, deep learning, machine learning, natural language processing, neural networks, predictive analytics, and robotics; and the end-user...

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  5. 22 Nov 2017  |  North America  |  Market Research

    Next Generation Tablet Market, Forecast to 2023

    2-in-1's Continue to Canibalize the High-End Tablet Market While Low-End Tablets See Growth

    Tablets are a mobile device category which support advanced computing capabilities on a larger (7"+) screen, but do not have traditional integrated voice functionality. 'Next Generation' tablets run advanced operating system software that provides a standardized platform for application development and 'connected' content consumption. While the ...

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  6. 20 Nov 2017  |  North America  |  Market Research

    Internet of Things (IoT) Solutions for the US Manufacturing Sector, Forecast to 2023

    Opportunities from Facilities to Supply Chain Management and Post-implementation System Support across Discrete and Process Industries

    The US manufacturing sector continues to face a challenging operating environment due to consistent competitive pressures from both domestic and offshore sources, volatility in labor and material costs, and changing environmental regulations. An increasing number of manufacturing organizations are turning to advanced operational technology (OT) as ...

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  7. 26 Oct 2017  |  North America  |  Market Research

    Mobile Workforce Apps in North America

    Selling Worker Mobility Solutions to Very Small, Small, and Mid-Sized Businesses

    This study examines the North American SMB (small and mid-sized business) and VSB (very small business) markets for mobile workforce applications. It also discusses optimal strategies for addressing the unique needs of these two segments. Mobile workforce applications are software solutions that allow remote and mobile employees real-time access to...

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  8. 11 Oct 2017  |  Africa  |  Market Research

    African Oil & Gas Industry Digital Transformation, 2016

    Understanding Digital Transformation in the Context of Africa's Oil & Gas Industry

    Data acquisition (DAQ) systems are growing exponentially in complexity due to technology convergence and the advent of the Internet of Things (IoT). In addition, the technical engineering deficit in organizations across industries is growing. Comprehensive DAQ systems and innovative software solutions and services will be in high demand by engineer...

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  9. 26 Sep 2017  |  North America  |  Market Research

    U.S. B2B eCommerce Platform Market, Forecast to 2023

    Strong Growth Forecast Resulting from the Creation of a Self-service and Intuitive Experience for B2B Customers and Organizations

    Global business-to-business (B2B) eCommerce sales are predicted to reach over $6.6 trillion by 2020, surpassing business-to-consumer (B2C) valued at $3.2 trillion by 2020. The United States (US) alone will generate over $1.9 trillion in sales by that time. With this rise in B2B eCommerce and the digital commerce world, B2B is predicted to become mo...

    $4,950.00

    Special Price $3,712.50 save 25 %

  10. 21 Sep 2017  |  Africa  |  Market Research

    South Africa ICT Enterprise Spend in Healthcare, Forecast to 2019

    Streamlining and Simplifying IT Solutions across the Healthcare Value Chain is the Core Focus that will be Shaping the Healthcare Sector by 2019

    The focus of this research is to understand the key areas of IT spend within the healthcare sector in South Africa with the objective of highlighting key areas of opportunities for the IT Service providers. The objective is to provide an overview of South Africa’s Macro- environment and its impact on the healthcare industry; provide insights into...

    $1,500.00

    Special Price $1,125.00 save 25 %