IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 26 Mar 2026  |  Global  |  Strategic Imperatives

    Top 10 Strategic Imperatives for AI Technologies and Platforms, Global, 2026

    Strategic Imperatives Driving the Transformation

    As artificial intelligence (AI) moves from experimentation to enterprise deployment, growth is no longer limited by access to models. It is increasingly shaped by how well organizations can scale, govern, and monetize AI in real operating environments. The AI technologies and platforms market is entering a phase where economics, trust, regulation, ...

    $2,450.00
  2. This edition of the Cyber Security Technology Opportunity Engine (TOE) explores emerging growth prospects in advanced cybersecurity and cloud-native protection ecosystems. It emphasizes innovative platforms and techniques for in-depth code and malware scrutiny, self-governing safeguards in distributed cloud setups, robust user and machine identity ...

    $950.00
  3. 27 Feb 2026  |  Global  |  Technology Research

    Growth Opportunities in AI-Integrated Consumer Behavior, Explainable AI, Seamless Gaming, Feature-flag technology, Intelligent Signal Processing, and E-sim Platform

    IT, Computing and Communications Technology Opportunity Engine

    This edition of the ITCC Technology Opportunity Engine explores growth in AI-integrated consumer behavior, explainable AI, seamless gaming, feature-flag tech, intelligent signal processing, e-SIM platforms, custom software, video intelligence, automated workflows, AI support agents, network APIs, real purchase data, edge digital twins, dynamic rewa...

    $950.00
  4. 26 Feb 2026  |  Global  |  Customer Research

    Data Center Colocation: Decision-Makers’ Insights and Strategic Priorities, 2026–2027

    Highlights from the Annual Frost & Sullivan Global IT and Business Decision-Makers Survey

    Frost & Sullivan’s annual survey of IT and business decision-makers, now in its 16th year, examines evolving perceptions, investment priorities, and purchasing behaviors related to digital infrastructure. The study explores how organizations align technology adoption with business objectives amid rapid technological change.This research presents co...

    $4,950.00
  5. 24 Feb 2026  |  Global  |  Technology Research

    Advanced Solutions for Authentication of eCommerce Returns

    Leveraging Intelligent Technologies to Prevent Fraud and Streamline Reverse Logistics in eCommerce Returns

    The rapid growth of eCommerce has transformed global retail, driving unprecedented sales volumes while exacerbating challenges such as return fraud, which erodes profits and operational efficiency. This report explores the imperative for new disruptive technologies to authenticate returns and mitigate fraud, thereby safeguarding revenue streams. T...

    $4,950.00
  6. This edition of the Cyber Security Technology Opportunity Engine (TOE) captures developments related to Cloud-based secure access and network security, DevSecOps, Ransomware defense, Agentic AI Security , AI-driven application security , Cloud-native API and application security, Identity management, Zero trust security , Managed cloud security, Ac...

    $950.00
  7. 13 Feb 2026  |  Global  |  Technology Research

    Blockchain-Based Traceability Services

    Innovative Strategies Driving the Future of Blockchain Traceability

    Traceability services based on blockchain technology are transforming transparency, security, and efficiency in supply chains across various industries, including food, agriculture, pharmaceuticals, and luxury products. By utilizing decentralized ledgers, smart contracts, and devices that capture data with the Internet of Things (IoT), these platfo...

    $4,950.00
  8. 06 Feb 2026  |  Global  |  Market Research

    Governing Agentic AI After Moltbook

    Why Control Planes, Not Policies, Will Define Enterprise AI Maturity

    The rapid rise of agentic AI marks a fundamental shift in how organizations design, deploy, and oversee intelligent systems. This study examines that shift through the lens of the Moltbook incident—an early 2026 event in which autonomous agents, operating without sufficient safeguards, produced a cascade of unpredictable interactions. Far from sign...

    $2,450.00
  9. 06 Feb 2026  |  Global  |  Customer Research

    The Future of Multi-Access Edge Computing: Decision-Makers’ Spending Priorities and Growth Opportunities, 2026

    Highlights from the Annual Frost & Sullivan Global IT Decision-Makers (ITDM) Survey

    Frost & Sullivan's annual survey of IT and business decision-makers, now in its 16th year, aims to understand their perceptions, decisions, and purchasing behaviors. In 2024, Frost & Sullivan introduced a new set of questions focused on multi-access edge computing (MEC) to the yearly survey, and in 2025, it is possible to contrast results for 2024 ...

    $4,950.00
  10. 04 Feb 2026  |  Global  |  Technology Research

    Growth Opportunities in AI-Based Simulation Modeling in Healthcare

    Multimodal AI, AR/VR Integration, and Generative AI to Drive Transformational Growth

    Traditional training environments face patient safety risks, resource constraints, and limited exposure to rare event scenarios. Additionally, physical simulations are costly, limiting accessibility (especially in resource-constrained settings). Current simulation models lack personalization, resulting in operational complexity for hospitals due to...

    $4,950.00