Search results for: 'Deep Learning enterprise market validation'

This strategic analysis is part of Frost & Sullivans continued coverage of the North American enterprise telephony marketplace, with special focus on IP telephony. Within this analysis, Frost & Sullivan has identified market drivers, restraints, provided enterprise telephony vendors with a detailed look at the competitive landscape and provided es...

This study examines the North American mobile sales force automation market. For the purposes of this study, mobile sales force automation applications are software solutions that extend SFA capabilities to a sales professionals mobile device (smartphone or tablet). These capabilities can range from basic account, opportunity and contact management...

This study discusses the U.S. market for enterprise telephony equipment services including private branch exchange system (PBX), key telephony system (KTS), Internet protocol private branch exchange system (IP PBX) and terminal (analog, digital and IP phones) installation, professionals services, contractual maintenance, time and material (T&M) cha...

The North American EMM market is in a state of flux, rapidly evolving from standalone mobile device management (MDM) and now transitioning into an expansive unified endpoint management (UEM) experience that also encompasses desktop computers, wearables, and select smart IoT (Internet of Things) devices. How providers manage this evolution will impa...

This research study examines the global electronic commerce (eCommerce) market with a focus on North America and the information technology (IT) and consumer electronics verticals. The report delves into the macro-economic factors affecting the global retail eCommerce market, its growth during the course of the COVID-19 pandemic, as well as the dri...

This strategic analysis is part of Frost & Sullivans continued coverage of the North American enterprise voice and unified messaging marketplace. This research specifically focuses on customer premise equipment (CPE) unified messaging and voice messaging solutions. Within this analysis, Frost & Sullivan has identified challenges, drivers and restr...

This strategic analysis is part of Frost & Sullivans continued coverage of the North American enterprise voice and unified messaging marketplace. This research specifically focuses on customer premise equipment (CPE) unified messaging and voice messaging solutions. Within this analysis, Frost & Sullivan has identified drivers and restraints for th...

25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...

The global CCaaS market generated revenue of $4.99 billion in 2021, a 21.6% increase from 2020. Frost & Sullivan projects that revenue will increase at a 13.2% compound annual growth rate to reach $9.29 billion by 2026. The North American CCaaS market contributed $3.03 billion of that 2021 amount (representing 14.2% year-over-year growth) and is ex...