Customer Relationship Management (CRM) Market

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  1. Enhancing Customer Relationship Management (CRM) for Small Midsized Businesses (SMB)
    12
    Aug 2015

    Enhancing Customer Relationship Management (CRM) for Small Midsized Businesses (SMB)

    Smart CRM Strategies, Tactics, and Solutions for SMB Growth

    Region : North America

    Small midsized businesses (SMBs) become successful by addressing customers needs. Customer relationship management (CRM) software has become critical to SMBs by automating their ability to identify profitable sales opportunities and to develop customer loyalty and lifetime value, including social media referrals. But there are business, economic, ...
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  2. The Changing Landscape for Customer Support and CRM
    08
    Apr 2015

    The Changing Landscape for Customer Support and CRM

    A Growing Need to Improve the Customer Experience Prompts Companies to Step up Customer Support

    Region : North America

    Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about the technologies they own, use, and access, there also have been critical changes to the customer support landscape. Meanwhile, todays customers are more anxious and demanding com...
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  3. Integrating Social Media into CRM
    01
    Oct 2013

    Integrating Social Media into CRM

    Strategies and Tactics for Incorporating Social Comments and Influence into Customer Value

    Region : North America

    The growth of social media is shaking up corporate customer relationship management (CRM) strategies. It is prompting firms to reconsider the customer referral value component in customer value as it allows customers to expand their social networks beyond their immediate circles of family, friends, colleagues, neighbors, and acquaintances. Compani...

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    Special Price USD 1,275

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  4. Analysis of Customer Relationship Management (CRM) on a Software as a Service (SaaS) Model in India
    13
    Jun 2013

    Analysis of Customer Relationship Management (CRM) on a Software as a Service (SaaS) Model in India

    The SMB Segment Drives Rising Penetration Levels

    Region : Asia Pacific

    In India, high information technology (IT) adoption rates for small- and medium-sized businesses (SMBs) will only occur when vendors meet the specific budgeting and set-up needs of these clients. This market insight discusses trends in the Indian customer relationship management (CRM) on a software as a service (SaaS) market, with a particular focu...

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  5. Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil
    17
    Dec 2012

    Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil

    Moving from Contact Center to Customer Experience

    Region : Latin America

    The base year for this study is 2011. Due to the economy, the market demand for customer care outsourcing continues to grow. Market participants reported a solid organic revenue growth and secured significant deals with new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over ...

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  6. Cardiac Rhythm Management (CRM) Devices--Demand to Manage Global R&D Efforts (Technical Insights)
    30
    Jun 2012

    Cardiac Rhythm Management (CRM) Devices--Demand to Manage Global R&D Efforts (Technical Insights)

    Wireless Pacing-Road to the future for Improved Cardiac Rhythm Management

    Region : Global

    The latter part of the 20th century witnessed a revolution in medical electronic devices with medical devices getting smaller in size with enhanced features and capabilities. The advent of implantable pacemakers, implantable cardioverter defibrillators, cardiac resynchronisation therapy etc. had improved diagnostic capabilities with reduced mortali...

    Regular Price: USD 4,950

    Special Price USD 3,713

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  7. Decision Support Database - CRM
    03
    Apr 2012

    Regular Price: USD 1,500

    Special Price USD 1,125

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  8. Global Pharmaceutical CRM Markets
    18
    Nov 2008

    Global Pharmaceutical CRM Markets

     

    Region : North America

    Global Pharmaceutical CRM Markets presents an all-encompassing research of Pharmaceutical CRM markets for three regions: North America, Europe and Japan. The research focuses on various segments such as Sales force automation, marketing automation, customer analytics, customer service, closed loop marketing and key opinion leader management. The ch...

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  9. North American Mobile CRM Markets
    30
    Jul 2007

    North American Mobile CRM Markets

    Region : North America

    This research service presents a comprehensive overview of the North American mobile CRM market with in-depth market analysis of its two major segments, namely mobile sales force automation (SFA) and mobile field service management (FSM). This research service discusses the major industry challenges, market drivers and restraints, and trends that a...

    Regular Price: USD 4,950

    Special Price USD 3,465

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  10. North American Hosted CRM Applications Market
    30
    Nov 2006
    Hosted CRM has been one of the best success stories in the enterprise software industry. This research study looks at market trends, drivers, and restraints for the North American Hosted CRM market. It also provides market size, market share, forecasts and breakdown of the market by functional segment. Leading vendors are profiled and consideration...

    Regular Price: USD 4,950

    Special Price USD 3,465

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