Global UCC Industry Outlook, 2018

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The UCC industry continues to evolve under the impact of multiple socio-economic and technology trends. Accelerating cloud communications services adoption (more than 25 percent globally) continues to stall investments in premises-based equipment. In 2017, global UCC communications software and platforms revenues declined 6.2 percent from 2016, the only of three segments (software and platforms, endpoints, and services) to decline. Hosted and cloud IP telephony and UC services dominated at 39 percent share of global UCC services revenue. Cloud-based converged conferencing services (audio, video, web, screen share, chat, etc.) continue to take market share from standalone applications. Numerous enhancements were

Table of Contents

Executive Summary2017 Global UCC Market—Actuals vs ForecastPremises-based Communications Platforms Market Key FindingsTelephony Services Market Key FindingsCommunications Endpoints Market Key FindingsMessaging and Connectivity Device Markets Key Findings Conferencing Services Market Key FindingsWeb and Video Conferencing Market Key FindingsCEO’s PerspectiveResearch Scope and SegmentationResearch ScopeResearch MethodologyResearch ObjectivesUCC Market Definitions and SegmentationTelephony and Collaboration Market SegmentationMessaging Market SegmentationSocial Business and Conferencing Market SegmentationCommunications Endpoints Market SegmentationCommunications Endpoints Market Segmentation (continued)Conferencing Endpoints Market SegmentationCommunications Infrastructure Market SegmentationConnectivity and Services Market SegmentationGlobal UCC Sales TrendsGlobal UCC Market Sales—2017 and 2019Global UCC Market Sales by Service/Solution Type 2017 and 2019—A SnapshotNew Product/Service Launches 2017New Product/Service Launches 2017 (continued)New Product/Service Launches 2017 (continued)New Product/Service Launches 2017 (continued)New Product/Service Launches 2017 (continued)Regional UCC Sales TrendsIT Investment Plans Over the Next Two YearsNear-term UCC Investment Plans by RegionTop Challenges for IT Departments by RegionTop IT Investment Drivers by RegionDigital Transformation Readiness by RegionUCC Importance to Digital Transformation Success by RegionUCC Integration with Business Software, by RegionTrends to Watch—2018 Global UCC MarketFuture OutlookFuture Outlook (continued)Future Outlook (continued)ConclusionsRecommendations—2018 UCC Market, GlobalUCC Future Outlook and Key ConclusionsLegal DisclaimerAppendixList of ExhibitsAbbreviations and Acronyms UsedAdditional Sources of Information on UCCAdditional Sources of Information on UCC (continued)The Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy

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