Industries Market Research Reports

The methods in which education is offered is changing quickly to meet the demands of todays technically savvy world. Digital transformation is a key means to tackling these challenges.

The financial industry is a dynamic, ever-changing one due to new regulatory requirements and dependence on the worlds economy. This study explores the challenges for IT departments, most effective technologies in meeting business challenges, and future investments.

The retail industry is facing a complete transformation in digital technology. Social media, mobile applications and devices, and Internet of Things is directly impacting its marketing, sales, and R&D strategy, and is forcing retail companies to find new and more effective ways of reaching and keeping customers.

This market insight identifies and discusses the current state of the enterprise data storage market. It highlights the major trends that characterize the market at present as well as the future technological trends that are expected to influence it. It identifies the effects of these trends on data centers globally. The study also analyzes the bus...

The North American Customer Care Outsourcing market is going through monumental changes that impact service delivery models, locations of delivery centers, and market strategies. BPO service providers in the customer care, support and sales arena, are rapidly expanding their presence around the globe to tap into new clients, acquire expanded langua...

Frost & Sullivan believes that there is an increased acceptance and trust in utilizing nearshore outsourcing locations for customer care. Service providers claim that companies can reduce their operating expenses by 30-40% by considering nearshore delivery options. Popular site locations for the North American call volumes include Central America, ...

This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The market segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The st...

This Market Insight is Part II of Frost & Sullivans series on the topic of technology- enabled Business Process Outsourcing (BPO). The studys emphasis is on customer care outsourcing for service, sales and technical support in North America.Consumer behavior is changing at a frenzied pace, and BPO service providers are re-tooling operational proc...

26 Aug 2015  |  North America  |  Market Research

Analysis of the Global Next Generation Firewall and Unified Threat Management Market

Demand for Advanced Security Drives Market Growth

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NGFW and UTM solutions provide essential control and inspection of inter-network communications at important network boundaries. Vendors are continually adding cutting-edge security technologies to address rapidly changing threats and emerging technologies that increase risk in organizations of all sizes. Demand for NGFW and UTM capabilities shows ...