Industries Market Research Reports

This market analysis research provides market sizing and forecasts for premises-based contact center systems in North America. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segmen...

Small midsized businesses (SMBs) become successful by addressing customers needs. Customer relationship management (CRM) software has become critical to SMBs by automating their ability to identify profitable sales opportunities and to develop customer loyalty and lifetime value, including social media referrals. But there are business, economic, ...

Email continues to be one of the most widely used marketing channels. It affordably and immediately delivers attractive, rich, targeted, and multichannel content and calls to actions. It is simultaneously dynamic, with customer able to act on it immediately, and passive, where they can set it aside to review at their own convenience. Small-midsized...

This insight analyzes and provides forecasts for health, wellness, and wellbeing (HWW) features in the automotive industry. It identifies strategies and opportunities for growth, determines the influence of technology, and identifies the stakeholders in the ecosystem. It offers a comparative analysis of key global original equipment manufacturers' ...

eCommerce has become the primary customer engagement channel. Customers now invariably investigate sellers and products online before buying by visiting their web sites and checking out other customers experiences on social media. eCommerce has also become a popular customer sales channel. It dominates the market for buying soft virtualized prod...

The contact center outsourcing services Market in Latin America exhibited mild growth, mostly driven by good performances in Central America and the Caribbean, Peru, and Colombia. Both domestic and the offshoring businesses have driven this performance, although this segment experienced the highest growth rates. The United States consolidated as th...

Frost & Sullivan discusses the real benefits provided by customer experience management (CXM) solutions, illustrating the 9 hottest trends characterising the CXM space in 2015 and offering advice to end users and vendors on how to procure and promote CXM solutions. Vendors claiming to offer CXM solutions cluster into 1 of 5 groups depending on the ...

Based on a survey of 1,028 key Frost & Sullivan customers conducted across Europe in the 4th quarter of 2014, this market insight highlights the hot topics for growth identified in the Information & Communication Technologies (ICT) sector for 2015. Data and opinions of key stakeholders, combined with analysis and commentary from Frost & Sullivan in...

15 Apr 2015  |  North America  |  Market Research

SIEM and Log Management Global Market Analysis

All Information Becomes Actionable

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Security information event management (SIEM) and log management (LM) products have been used traditionally by organizations for compliance reporting and auditing. SIEM/LM are integral to advanced persistent threat defense (APT) as statistical baselines can be established to monitor enterprise networks for anomalous behavior. SIEM can be the last ch...