Industries Market Research Reports

The Latin American Information Technology (IT) industry is growing quickly. Companies of different sizes and across a variety of verticals are increasingly understanding the benefits of IT and increasing their technology budgets to support business operations. Technologies are being leveraged to support companies' digital transformation process. Bi...

This study provides a 2017 outlook for the South African information and communication technologies (ICT) market. The research scope includes telecommunications, broadcasting, data centres, cloud, IT services, business process management (BPM) services, Big Data and analytics, and the Internet of Things (IoT). Market trends that are examined includ...

The methods in which education is offered is changing quickly to meet the demands of todays technically savvy world. Digital transformation is a key means to tackling these challenges.

The financial industry is a dynamic, ever-changing one due to new regulatory requirements and dependence on the worlds economy. This study explores the challenges for IT departments, most effective technologies in meeting business challenges, and future investments.

The retail industry is facing a complete transformation in digital technology. Social media, mobile applications and devices, and Internet of Things is directly impacting its marketing, sales, and R&D strategy, and is forcing retail companies to find new and more effective ways of reaching and keeping customers.

The objective of this research service is to measure IT decision makers current and future use of the technology. The regions analyzed in the study are North America, Europe, and Latin America. The research service covers the manufacturing, education, financial, government, healthcare, and retail sectors. It looks at IT solutions, such as smart ph...

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in the healthcare industry in North America, Latin America, and Europe. The Affordable Care Act, along with the pressure to reduce costs, is forcing vast changes in the healthcare system that will benefit the IT indust...

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...