Industries Market Research Reports

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Asia-Pacific, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Custom...

This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response, Outbound, Call Monitoring, Workforce Management (WFM), Speech Technology, and Multimedia applicatio...

This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting is provided for Asia Pacific in terms of both seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, profiles of key hosted vendors an...

This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adopt...

This market insight discusses the various subsectors of contact center analytics: performance analytics, speech analytics, enterprise analytics, and customer interaction analytics. It explores some of the main use cases of contact center analytics and the business benefits that can be derived from them. Adoption trends and vendor approaches across ...

The Asia-Pacific region continues to be in the forefront of growth markets for contact center services globally. This study is an assessment of the contact center market across 13 countries in six APAC sub-regions under Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It provides market sizing and forecasting in terms...