SMAC Market Research Reports

With new technology advances that are fast evolving, the manufacturing sector is uncovering significant opportunities for improvement. Lean manufacturing, cost reductions, workforce demographics, and increasing importance given to innovation-centric business models are amongst the key factors and trends driving manufacturing providers to look at mo...

The global industry for delivery of quality healthcare is undergoing a transformation from being provider-centric solution to being a more patient-centric solution that focus more on the outcomes and value of care delivered. This Research Service (RS) extensively evaluates a business case for technologies that can be leveraged to design hospitals ...

Business Intelligence (BI) is emerging as an essential tool for enterprises to gain real-time insights on key business indicators. Technology evolution is driving the development of innovative applications, fueling informed business decision making. This research service focuses on enabling technologies that are transforming the BI space. The rese...

16 Mar 2016  |  Latin America  |  Market Research

Latin American Hosted and Cloud Contact Center Market, Forecast to 2020

Flexibility and Scalability Concerns to Catalyze Uptake of Cloud Model

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This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimi...

In todays fast changing environment, an organizations competitive advantage lies in its ability to readily leverage both its internal and external data to produce value for its customer. The primary objective of most organizations is to be profitable and sustainable, and the key to achieving this is the maximizing and enhancing of its customer li...

The research service presents an analysis of the current state of the Big Data and analytics market in Brazil, Colombia, and Mexico. The immeasurable amount of data (unstructured and structured) being generated every second globally from an increasing number of sources has changed the competitive environment and hence, the organizations’ way of t...