Industries Market Research Reports
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09 Jul 2014  |  North America  |  Customer Research
High Security Risk Technologies Impacting IT Decision MakersUnited States and Europe
Opportunities for Network Security Technologies Providers
The overall research objective of this research was to measure the current use and future decision-making behavior toward information technology (IT), specifically network security technologies. Cloud computing is expected to grow rapidly across verticals and tablet usage is on the rise in the workplace. Both create a greater security risk in the o...
$12,500.00
Special Price $9,375.00 save 25 %
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30 Jun 2014  |  North America  |  Customer Research
Enterprise Priorities in North America
Multichannel Customer Contact
The main objective of this research service was to investigate the current and future integration of customer interactions in the North American contact centers. Currently, one-third of the contact centers have been fully integrated to deliver seamless and consistent customer experiences across channels. By 2016, 54% expect to be fully integrated. ...
$10,000.00
Special Price $7,500.00 save 25 %
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23 Jun 2014  |  North America  |  Customer Research
Enterprise Priorities in North America
Contact Center Outsourcing
The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...
$10,000.00
Special Price $7,500.00 save 25 %
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23 Jun 2014  |  North America  |  Customer Research
Enterprise Priorities in North America
Cloud Contact Center Solutions
The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about 50% of the contact centers in North America use hosted or cloud solutions, and that percentage is expected to reach more than 90% by 2016. Although small and medium contact cente...
$10,000.00
Special Price $7,500.00 save 25 %
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19 Jun 2014  |  North America  |  Customer Research
Enterprise Priorities in North America
Agent Performance Optimization
The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in North American contact centers. Overall, quality monitoring, performance management, and workforce management systems are the most widely used APO applications. Furthermore, large contact centers ...
$10,000.00
Special Price $7,500.00 save 25 %
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30 May 2014  |  North America  |  Customer Research
The Impact of Social Media on External Communications in the Corporate Environment
Uncovering Use Prevalence and Methods of Organizational Use
The primary aim of this research service is to gauge the use trends of social networking within a business context, specifically related to external communications. The study analyzes how social media is used to drive external client relations, measures the prevalence of social media engagement tool use, evaluates social media engagement tools, and...
$10,000.00
Special Price $7,500.00 save 25 %
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23 May 2014  |  North America  |  Customer Research
The Impact of Social Media on Internal Communications in the Corporate Environment
Uncovering Use Prevalence and Methods of Organizational Use
The primary aim of this research is to gauge the use trends of social networking within a business context, specifically related to internal communications. The study covers drivers for social media use, prevalence of engagement, and management tool use as well as factors used to determine social media. About 60% of companies use social media for i...
$10,000.00
Special Price $7,500.00 save 25 %
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23 May 2014  |  North America  |  Customer Research
The Future of IT in the Healthcare Industry from an IT Decision Maker Perspective
Healthcare Opportunities in the United States and Europe.
The overall objective of this research service was to measure the current and future decision-making behavior toward IT technologies within the healthcare industry, specifically audio conferencing, business-grade and consumer softphones, headsets, Internet protocol telephony, time-division multiplexing phones, unified communications, video, and Web...
$12,500.00
Special Price $9,375.00 save 25 %
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16 May 2014  |  North America  |  Customer Research
2013 United States Consumers’ Attitudes and Perceptions toward Infotainment and Telematics
Desirability and Willingness to Pay for Infotainment and Telematics Features
The objectives of this research were to understand the importance of infotainment and telematics features in the overall decision to purchase a vehicle, better comprehend vehicle adoption patterns, identify driver segments and their adoption likelihood, and recognize the key opportunities for growth. It turns out that more vehicle owners currently ...
$10,000.00
Special Price $7,500.00 save 25 %
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28 Apr 2014  |  North America  |  Customer Research
Impact of Social Media Technologies on IT Decision MakersUnited States and Europe
Opportunities for Social Media Technology Providers
The overall research objective of this research service is to measure the current use and future decision-making behavior toward IT technologies, specifically social media. Overall, IT decision makers who consider their company as highly effective at using IT to achieve business objectives rate factors related to IT investments as more important th...
$10,000.00
Special Price $7,500.00 save 25 %