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10 May 2017  |  North America  |  Customer Research
US Automotive Technicians’ Choice Survey of Replacement Parts, 2016
Technicians Shifting to Digital Platforms
The importance of technicians as customers for part suppliers continues to grow with the continued expansion of the Do-It-For-Me (DIFM) channel in the US automotive aftermarket. Although the aftermarket is a mature and stable channel in the United States, market trends such as digitization and private labeling are steadily transforming how technici...
$20,000.00
Special Price $15,000.00 save 25 %
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09 Jan 2017  |  North America  |  Customer Research
2016 Global Survey on Clinical Next-Generation Sequencing
Respondents Show Vivid Interest in Developing Clinical NGS-based Tests for Infectious Disease Testing Applications
The primary goal of this research is to analyze the current and future adoption plans of Next-Generation Sequencing (NGS) for clinical applications. The survey seeks to collect the following key information: • Outsourcing needs and clinical NGS service providers • Current and future interest areas of clinical NGS • Genetic elements of in...
$4,950.00
Special Price $3,712.50 save 25 %
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30 Dec 2014  |  North America  |  Customer Research
2015 Global Laboratory Products Purchasing Trends
End-user Perspective
Readers of the Lab Manager Magazine were invited to participate in an online survey in September 2014. To qualify for survey participation, readers were required to play a role in their laboratory’s purchasing process, be familiar with their laboratories’ product budgets, and represent a laboratory that either uses or plans to use products in o...
$6,950.00
Special Price $5,212.50 save 25 %
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23 Dec 2014  |  North America  |  Customer Research
Customer Engagement in Retail and Consumer in Europe and North America
The Current and Future Retail and Consumer Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...
$12,500.00
Special Price $9,375.00 save 25 %
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29 Oct 2014  |  North America  |  Customer Research
2014 US Auto Technicians' ChoiceReplacement Parts
Industry Convergence and Growth in the US Automotive Aftermarket
This research service aims to identify trends within the automotive aftermarket for batteries, tires, motor oils, and brake pads. It also measures factors driving product selection, identifies brand use and preference trends by category, and evaluates purchase channel opportunities for each product. The 4 replacement parts markets are concentrated ...
$20,000.00
Special Price $15,000.00 save 25 %
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15 Oct 2014  |  North America  |  Customer Research
Customer Engagement in Government and Education in Europe and North America
The Current and Future Government and Education Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...
$12,500.00
Special Price $9,375.00 save 25 %
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10 Oct 2014  |  North America  |  Customer Research
Customer Engagement in Healthcare in Europe and North America
Healthcare Vertical
The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...
$12,500.00
Special Price $9,375.00 save 25 %
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22 Sep 2014  |  North America  |  Customer Research
Global Next-generation Sequencing Trends
An End-user Perspective
The overall research objective was to capture and analyze global next-generation (NGS) sequencing trends and use. Most researchers outsource NGS technologies; however, in-house NGS technology use is expected to increase within the next 12 months. Data accuracy and operating costs are the top criteria for purchasing sequencing instruments. Disease-r...
$3,950.00
Special Price $2,962.50 save 25 %
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15 Sep 2014  |  North America  |  Customer Research
2014 North American Mobile Enterprise Applications
Opportunities within Enterprises
The research objective is to measure the current use and future decision-making behavior toward mobile enterprise applications, including mobile asset tracking, sales force automation, workforce management, and wireless email solutions. Interest in mobile software applications for employees remains strong. Most businesses have implemented between 1...
$10,000.00
Special Price $7,500.00 save 25 %
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12 Sep 2014  |  Europe  |  Customer Research
2014 European Consumer Perceptions toward Infotainment and Telematics
Willingness to Pay for Infotainment and Telematics
The overall objective of this research service was to understand European customers desirability and willingness to pay for advanced telematics and infotainment features. Telematics and infotainment features have a limited influence in the overall vehicle purchase decision. The perceived safety of the vehicle ranks high in markets such as Russia, ...
$20,000.00
Special Price $15,000.00 save 25 %