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09 Dec 2016  |  Latin America  |  Market Research
Big Data Telecommunications Market Evolution in Latin America
Growth Opportunities for Latin American Telcos with Big Data Bringing Benefits to Customer Service and Business Strategies
Telcos need to pursue a range of digital opportunities to compensate the decline in the traditional service revenue. Combining insights across service and network performance aligned with telco business targets is the key factor for success. Telcos are starting to recognize that fully automated real-time analytics can accelerate, optimize, and pote...
$1,500.00 -
02 Nov 2016  |  Latin America  |  Market Research
Latin American Contact Center Systems Market, Forecast to 2021
Thinking Outside the "Contact Center" Box and into Innovation, Business Transformation and Industry Verticals
This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...
$4,950.00 -
26 Oct 2016  |  Latin America  |  Market Research
Colombian Total Telecommunications Services Market, Forecast to 2021
Market Consolidation Augments Converged Fixed-Mobile Offers and both IPTV and M2M Services Promise Double-Digit Growth
Colombia’s total revenue from the telecommunications services market reached $9.1 billion in 2015 and is expected to top 11.5 billion by 2021 driven by TV and video services, mobile connectivity demand, bundled offerings, network upgrades and expansion as well as recovery of purchasing power. Market activity in 2016 shows continued growth in Colo...
$4,950.00 -
13 Oct 2016  |  Latin America  |  Market Research
Telecommunications Market's Digital Transformation and Evolution
Technologies to Improve Time-to-Market and Customer Experience, Providing Growth Opportunities for Latin American Telcos
The advancement of direct and indirect competition in the telecommunications market has impacted revenue growth rates and the profitability margin of traditional operators worldwide. Telcos must therefore reinvent their business models in order to meet the demands of different end users and diversify their revenue streams by verticals. This resear...
$1,500.00 -
04 Oct 2016  |  Latin America  |  Customer Research
Navigating an Era of Digital Transformation in Asia Pacific
A Customer Perspective
This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...
$3,000.00 -
30 Sep 2016  |  Latin America  |  Market Research
Latin American Advanced Automotive Features Market and Optional/Standard Strategies of OEMs, Forecast to 2022
ADAS, Autonomous Driving, Connectivity, and Sustainability Are the Key Themes Influencing Feature Strategies in LATAM
Digitisation, sustainability, connectivity, smart mobility, and autonomous driving are among the key new themes reshaping original equipment manufacturers’ (OEM) DNA and strategies worldwide and in Latin America (LATAM). These themes are directly impacting future product roadmaps and vehicle developments in terms of technologies, services, and fe...
$4,950.00 -
29 Sep 2016  |  Latin America  |  Customer Research
Navigating an Era of Digital Transformation in Latin America
A Customer Perspective
This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...
$3,000.00 -
09 Sep 2016  |  Latin America  |  Market Research
Brazilian Total Telecommunications Services Market and the Impact of Mega Trends
Moderate Growth Fueled by Pay TV, Fixed and Mobile Broadband, and VAS
This research service provides an analysis of Brazil’s total telecommunications services market. The technologies explored are fixed telephony, mobile, fixed broadband, data communications, and pay TV for the residential, small and medium business (SMB), and corporate segments. Detailed market share analysis of each service in each segment is pro...
$10,000.00 -
26 Aug 2016  |  Latin America  |  Market Research
Analysis of the Contact Center Outsourcing Services Market in Latin America
Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses
The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...
$8,000.00 -
12 Aug 2016  |  Latin America  |  Market Research
Automation and Self Service Market Trends in Latin America
The Race to Cut Costs Without Sacrificing Service Quality
This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and na...
$1,500.00